DelOro Online Casino Terms and Conditions

Welcome to DelOro Online Casino. These Terms and Conditions govern your access to and use of our website, games, sportsbook, and all related services. By registering an account or using any part of our platform, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety. We encourage you to review this document carefully before proceeding. If you do not agree with any part of these terms, please do not use our services.

1. About Us

At DelOro Online Casino, we operate under the brand name Del Oro Casino and Sportsbook. Our platform is owned and operated by Anj of Gold, registered under number 3-102-907122, with its registered address at Av. Pastor Diaz, Provincia de Puntarenas, Jaco, 61101, Costa Rica. Payment processing services are provided by JNAGCUR CYPHERS HOLDINGS LTD, registration number HE 450368, located at Agias Zonis & Thessalonikis, Nicolaou Pentadromos Center, Block B, Floor 10, Office 1001A, 3026, Limassol, Cyprus. We hold a licence issued by the Anjouan licensing authority, and our operations are governed by the laws of Costa Rica.

2. Eligibility and Account Registration

Here at DelOro Casino, we require all players to meet specific eligibility criteria before creating an account. By registering, you confirm the following:

• You are at least 18 years of age, or the higher minimum legal age required in your jurisdiction of residence.
• You are not a resident of any blocked jurisdiction, including the USA, Cyprus, Comoros, Korea, Iran, Myanmar, Russia, Ukraine, Curacao, Iraq, St Maarten, or Statia.
• It is your sole responsibility to verify whether our services are legal in your country of residence.
• You are registering only one account — duplicate accounts are strictly prohibited.
• All information provided during registration is accurate, complete, and up to date.
• You are not an employee or former employee of our service providers or affiliated companies, nor a family member of such persons.

We reserve the right to close, block, or permanently ban any account found to be in violation of these eligibility conditions. Where false profile information is detected, we will revoke all associated funds without prior notice.

3. Account Security and Verification

We at DelOro Casino take account security seriously. We offer two-factor authentication as an additional layer of protection against unauthorised access. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account during the deloro casino login process.

3.1 KYC Verification

On your first withdrawal, or at any time we deem necessary, we may require you to submit Know Your Customer (KYC) documents, including:

• A copy of a valid government-issued photo identification document.
• Proof of address (such as a recent utility bill or bank statement).
• Credit card images showing both sides, with the first 6 and last 4 digits visible and all other digits, along with the CVV/CVC, concealed.
• Proof of ownership of any payment method used on your account.
• Phone verification and face verification may also be required.

We will not process withdrawal requests until all required verification steps have been completed.

3.2 Prohibited Technical Practices

The use of a VPN, proxy server, or any other service that masks or manipulates your real location is treated as fraudulent activity. We reserve the right to block your account and forfeit all associated balances without prior notification if such activity is detected.

4. Deposits and Withdrawals

Our Del Oro Casino platform supports a wide range of payment methods with no fees applied to any transaction. We process both deposits and withdrawals instantly, 24 hours a day, 7 days a week, including weekends.

4.1 Deposit Policy

• Minimum deposit: 10 (account currency) per transaction.
• Maximum deposit: 5,000 per transaction.
• Accepted methods include Bank Transfer, Credit Card (Mastercard/Visa), Skrill, Neteller, PaysafeCard, MiFinity, Jeton, Interac, Google Pay, Apple Pay, Rapid by Skrill, and cryptocurrency (Bitcoin, Ethereum, Litecoin, XRP, Dogecoin, and others).
• Cash and cheques are not accepted under any circumstances.
• Third-party deposits are strictly prohibited. All payments must originate from an account or card registered in your name. Where a third-party deposit is identified, all associated winnings will be forfeited and the deposit returned to its rightful owner.
• Any payment received in a currency other than your account currency will be converted at the prevailing exchange rate; currency conversion premiums are payable by you.

4.2 Withdrawal Policy

• Minimum withdrawal: 10 (account currency) per transaction.
• Maximum withdrawal: 5,000 per transaction.
• Withdrawals are processed via the same method used for your deposit.
• Every deposit must be wagered at least 3 times before a withdrawal can be requested. Failure to meet this requirement may result in funds being held on suspicion of money laundering.
• Where winnings exceed 1,000 USD, we reserve the right to pay out in any increment of our choosing.
• Where total winnings exceed 50,000 EUR (or equivalent), we reserve the right to divide payments into monthly instalments of up to 50,000 EUR until the full amount has been paid.
• Funds marked as "Bonus," and funds stuck in an aborted game, cannot be withdrawn.
• If a withdrawal request is cancelled, the funds are returned to your account balance. We accept no responsibility for funds subsequently lost during gameplay following a cancellation.

5. Bonuses and Promotions

At Casino Del Oro, we offer a range of promotional offers designed to enhance your experience. All bonuses are subject to the following general conditions, as well as the specific terms attached to each individual offer.

5.1 General Bonus Rules

• Bonuses are limited to one per individual, household, address, email, payment instrument, bank account, telephone number, device, and/or IP address.
• The minimum deposit required to activate any bonus is 10 USD unless otherwise specified.
• Standard wagering requirements are 30 times the bonus amount for casino bonuses and 15 times the bonus amount for sportsbook bonuses.
• Bonus funds are credited to your bonus balance and transferred to your main balance only after wagering requirements are fully met.
• All bonuses carry an expiry period. The standard expiry for bonus money is 30 days. We reserve the right to cancel or debit expired bonus credit and to remove any bonus not used within 1 month of the award date.
• If you cancel or forfeit a bonus before wagering is complete, all funds generated by that bonus — including the bonus itself — will be voided with no reinstatement.
• Free spins winnings carry no wagering requirement; the maximum withdrawal from a free spins bonus is 50 EUR or the currency equivalent.
• Where no deposit has been made, the maximum withdrawal is limited to 20 EUR or the currency equivalent.
• We may cancel any bonus at any time and under any circumstance.

5.2 Welcome Bonus

Our DelOro Online Casino welcome bonus offers new players a 150% match on their first deposit, up to a maximum of 1,500 in the account currency. The minimum deposit to activate this offer is 10. The wagering requirement is 35 times the bonus amount. Only slot games may be used to fulfil this wagering requirement — use of any other game type constitutes bonus abuse. The maximum cash-out is 10 times the bonus amount. This offer is available exclusively to new, first-time customers and is activated by clicking "Activate" and then "Deposit."

5.3 Bonus Abuse

We actively monitor for bonus abuse, including but not limited to: wagering bonus funds to build account value, depleting the bonus, and cashing out via a secondary deposit; or using bonuses to access accumulated game features and collecting winnings after wagering is exhausted. Any such behaviour will result in all winnings and bonuses being voided. Repeatedly depositing funds, rapidly losing them, exhausting a bonus, and attempting to recover the balance is treated as a serious violation and will result in permanent account termination.

6. Games and Sportsbook

Here at DelOro Casino, we offer a comprehensive selection of games including slots, roulette, blackjack, baccarat, video poker, craps, keno, bingo, scratch cards, crash games, and a full live casino suite powered by providers such as Pragmatic Play. Our platform also includes a full sportsbook and eSports betting section. We reserve the right to add or remove games from our website at our sole discretion. Live scoreboard data displayed on our sportsbook is provided for informational purposes only and does not serve as a basis for bet settlement.

7. Responsible Gaming and Self-Exclusion

We at DelOro Online Casino are committed to promoting responsible gambling. Self-exclusion options are available directly within your account settings. You may choose from a range of exclusion periods. Self-exclusion requests may also be submitted by email or through our 24/7 live chat support. Please note that self-exclusion applies to our platform only and does not automatically extend to other brands. If you require broader exclusion, you must submit a separate request to our Support Team. We do not process gambling-addiction-related requests through our ticket system.

8. Complaints and Dispute Resolution

If you have a concern or dispute, please contact us at support@DelOro Casino.com. Our judgment on queried or disputed transactions is final. Please note that complaints relating to incidents that occurred more than 6 months prior to the submission date will not be considered. Where you have an active complaint open, weekly cashback will not be credited to your account.

9. System Malfunctions and Liability

In the event of a system malfunction, all affected wagers will be void. Where a game begins but fails to complete due to a technical error, the wagered amount will be refunded. We accept no liability for downtime, server disruption, lagging, or any technical or political interference with gameplay. Refunds in such circumstances are granted solely at our discretion.

10. Governing Law

These Terms and Conditions are governed by the laws of Costa Rica. Any dispute arising in connection with these terms shall fall under the jurisdiction of the Costa Rican courts, with arbitration applying in accordance with applicable law. Only the English version of this document shall be considered authoritative. Where inconsistencies exist between language versions, the English version shall prevail.

11. Contact Us

Our Del Oro Casino and Sportsbook support team is available 24/7 via live chat. You may also reach us by email:

• Support and complaints: support@DelOro Casino.com
• General enquiries: contact@DelOro Casino.com
• Affiliate programme: affiliate@DelOro Casino.com

We look forward to assisting you. For exclusive VIP enquiries, access to our DelOro VIP Telegram Club is available by invitation through our live support channel.