DelOro Casino Privacy Policy

At DelOro, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at DelOro Casino.com. By registering an account and using our platform — including our casino, sportsbook, and related features — you acknowledge that you have read and understood this policy. We encourage you to review it carefully before providing us with any personal data.

1. Who We Are

Our Del Oro casino and sportsbook is operated by Anj of Gold, registration number 3-102-907122, located at Av. Pastor Diaz, Provincia de Puntarenas, Jaco, 61101, Costa Rica. Payment processing services are provided by JNAGCUR CYPHERS HOLDINGS LTD, registration number HE 450368, Agias Zonis & Thessalonikis, Nicolaou Pentadromos Center, Block B, Floor 10, Office 1001A, 3026, Limassol, Cyprus. We operate under an Anjouan gaming licence and are committed to maintaining the highest standards of data protection across all markets we serve.

2. Information We Collect

When you register and interact with our services, we may collect the following categories of personal information:

2.1 Registration and Identity Data

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Username, password, and account preferences
• Government-issued identification documents and proof of address

2.2 Financial and Payment Data

• Credit or debit card details (Mastercard, Visa), e-wallet information (Skrill, Neteller, MiFinity, Jeton), and cryptocurrency wallet addresses
• Bank account details and transaction history
• Deposit and withdrawal records, including currency conversions
• Payment method verification documents such as bank statements and card images

2.3 Technical and Usage Data

• IP address, browser type, and device information
• Login timestamps, session duration, and navigation data
• Game activity logs, betting history, and wagering records
• Cookies and similar tracking technologies (see our Cookie section below)

2.4 Communications and Support Data

• Messages sent through our 24/7 live chat and email support channels
• Feedback, complaints, and dispute records
• Interactions with our VIP Telegram Club and social channels

3. How We Use Your Information

At DelOro Casino, we use the data we collect for the following purposes:

• Account management: We use your registration data to create, maintain, and secure your account
• Identity verification (KYC): We are required to verify your identity before processing withdrawals and as part of our anti-money laundering (AML) obligations
• Payment processing: We share relevant financial data with our payment processor to facilitate deposits and withdrawals
• Fraud prevention and AML compliance: We monitor transactions for suspicious activity; deposits must be wagered at least 3 times before withdrawal to comply with AML rules
• Responsible gaming: We use your activity data to identify problem gambling patterns and enforce self-exclusion requests
• Bonus and promotional eligibility: We verify that bonuses are claimed in accordance with our Bonus Policy, including one bonus per household, IP address, and device
• Customer support: We use communication records to resolve queries and handle complaints efficiently
• Marketing: With your consent, we may send you promotional offers, including information about our Del Oro casino and sportsbook promotions, VIP club access, and referral programmes
• Legal obligations: We retain and process data as required by applicable law and our operating licence

4. Cookies and Tracking Technologies

We use cookies and similar technologies on our website to improve your experience and ensure our platform functions correctly. Here at DelOro, we may use the following types of cookies:

• Essential cookies: Necessary for the operation of our site, including login sessions and security features
• Analytics cookies: Help us understand how players interact with our platform so we can improve our services
• Marketing cookies: Used to deliver relevant promotions and track the effectiveness of our campaigns
• Preference cookies: Store your language and regional settings — we support 16 languages including English, Russian, Spanish, French, German, and Japanese

You can manage cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality of our Del Oro platform.

5. How We Share Your Data

We do not sell your personal information to third parties. However, we may share your data with trusted partners in the following circumstances:

• Payment processors: We share financial data with JNAGCUR CYPHERS HOLDINGS LTD and other payment service providers to process transactions
• Game providers: Our platform features games from providers including Pragmatic Play, Red Tiger, Thunderkick, Blueprint Gaming, and others; limited technical data may be shared to enable gameplay
• Regulatory and legal authorities: We disclose information when required by law or our Anjouan licence conditions
• Fraud prevention services: We use third-party tools to detect and prevent fraudulent activity, including the use of VPNs or proxy services to mask location data
• Affiliate partners: If you have been referred to our casino through a partner, limited interaction data may be shared for commission tracking purposes

6. Restricted Regions and Player Eligibility

Our DelOro services are not available to residents of certain jurisdictions. We are obligated to block users from the USA, Cyprus, Comoros, Iran, Myanmar, Russia, Ukraine, Curacao, Iraq, St Maarten, and Statia, among others. We collect location data — including IP address — to enforce these restrictions. Use of a VPN or proxy service to circumvent geographic restrictions is treated as fraudulent activity; accounts found to have done so will be blocked and balances forfeited. All players must be at least 18 years of age, or the higher minimum legal age applicable in their jurisdiction.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. Complaints about incidents that occurred more than 6 months prior to a report cannot be investigated; we encourage you to raise any concerns promptly. Financial transaction records are retained in line with AML regulations.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data, subject to legal retention requirements
• The right to withdraw consent to marketing communications at any time
• The right to request restriction or objection to certain processing activities

To exercise any of these rights, please contact us at support@DelOro Casino.com or through our 24/7 live chat.

9. Security Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our DelOro platform supports two-factor authentication (2FA) for additional account security. All payment transactions are processed securely through our certified payment partners. Despite our best efforts, no online service can guarantee absolute security, and you use our platform at your own risk.

10. Responsible Gaming and Self-Exclusion

We are committed to promoting responsible gambling across our casino Del Oro platform. If you wish to restrict your access, self-exclusion options are available through your account settings, by email, or via our 24/7 live support team. Please note that self-exclusion applies to this brand only and does not automatically extend to other platforms. If you require exclusion from other brands, you must contact the relevant support team directly.

11. Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise your data rights, please reach out to us using the following contact details:

• Support and privacy enquiries: support@DelOro Casino.com
• General enquiries: contact@DelOro Casino.com
• Live chat: Available 24/7 directly on our website

We review and update this Privacy Policy periodically to reflect changes in our practices or applicable law. We recommend checking this page regularly. Continued use of our services following any update constitutes your acceptance of the revised policy. The English version of this policy takes precedence over any translated versions in the event of inconsistency.